Help & support

• Open the Kukume app on your iPhone or Android phone, or kukume.in/app in any browser, and sign in with your mobile number.
• Go to Profile, then Help & support, and tap Chat with Kuku.

Kuku, our AI assistant, answers straight away, any time. It can look up your bookings, explain refunds and our policies, and tell you how to cancel. Anything it can't sort out, like moving a booking or a problem with your visit, it passes to the Kukume team, who contact you on your phone number.

• Name: Aryan Gowda D A
• Phone: +91 94810 55044
• Email: aryandevangi@gmail.com

Tell us the mobile number your account uses and, if it's about a booking, its date and design, so we can find it quickly.

Open the booking in the app (Bookings, then the booking) and tap Cancel booking. Before you confirm, the app tells you whether you get your money back. It's a full refund before an artist accepts, or 24 hours or more before your appointment. Once your artist is on the way, the app can't cancel for you: tell us in Help & support. The full rules are in our Cancellation & refund policy.

Ask us in Help & support at least 24 hours ahead. If a slot is free, we move you at no charge.

Tell us in Help & support within 48 hours of the appointment, with a photo if you can. Depending on what went wrong, we send an artist to fix it at no charge, or refund part or all of what you paid.

Refunds go back to the same payment method you used. They usually reach you within 5 to 7 business days, depending on your bank or UPI app.

You can download a copy of your data, or delete your account, yourself in the app under Profile. See how to delete your account and our Privacy Policy.

How we check our artists, and what to do if a visit feels wrong, is on our Safety page.

Want to work with Kukume? Apply here. Artists' terms and privacy notice are separate from the customer ones.