Artist privacy notice

• Who you are: your name, phone number, and the area and city you work from.
• Your base location (a point on the map near where you start from), set by our team. It is used to send you jobs close by only until your phone has shared where you are; after that, jobs are sent near where your phone last was, wherever you go.
• Your live location from your phone: when you tap Go online, about once a minute while you are online, and every few seconds while you are on the way to a customer. We keep only your latest position, overwriting the one before. The Kukume app on iPhone and Android keeps sending it at these times with the screen off or another app open; your phone shows its location sign meanwhile (on Android, also a notice that stays until you go offline or arrive), and nothing is sent at other times.
• How far you travel to a job: when you tap On my way, I've arrived and Customer isn't here, your phone sends where it is, and we keep two distances with the job: how far you set off from the customer (an estimate of the road distance) and how close you got to their pin. We keep the distances, not the places. They decide your pay for a wasted trip (see the artist terms).
• Your verification: the dates of your ID check, background check, references, safety briefing and code of conduct, the type of ID document you showed (not its number or a copy), and the background-check reference number.
• How you work: your skills and levels, the days and times you work, your days off, how many jobs a day you take, and notes our team makes.
• Your job history: the offers you are sent and your answers (including any reason you give for saying no), your jobs and the time of each step, when you go online and offline, customers' ratings and reviews, no-shows, and any safety report about a visit.
• Your reliability score (0 to 100). It goes up when you finish jobs and down when you pull out late, let offers run out or don't turn up.
• Your UPI ID for payouts, and every UPI ID you send us from the app, with when you sent it and whether it was approved or refused. When we check a new one with the bank, we also keep the account holder's name the bank gives us, to compare with yours.
• Your phone's alert address, if you turn on alerts: a long address from your phone's alert service (Google, Apple or Mozilla) and the keys that let only your phone read our alerts.
• Signing in: when you sign in under Sign up as an artist in the Kukume app, we text a one-time code to your phone number. The code is kept only as an unreadable hash, works for 5 minutes and is deleted within a day; we note your phone's internet (IP) address when it is asked for, to stop abuse. Each phone you sign in on, which app and version it is, and when it was last used are kept so it stays signed in.
• Your personal link and each phone's sign-in are kept only as scrambled (hashed) copies we can check but not read back. Our servers also keep short technical logs, which include your phone's internet (IP) address.

We don't read your contacts, photos or messages, and we don't collect your location while you are offline and not on the way to a job.

• To offer you jobs and assign them: who is offered a job is worked out automatically from distance (from where your phone last was, or your base until it has shared a position), skills, rating, reliability, availability and how busy you are. Our team can see why and can assign by hand.
• To tell customers how soon an artist can come (from where the artists who are online are), and to show your customer when you are on the way.
• To check you are safe to send into people's homes, and to look into safety concerns and disputes.
• To send you job alerts and reminders, and to pay you (including for a wasted trip, from how far you travelled) and keep the records the law requires. We check a new UPI ID with the bank so your pay only goes to an account in your name; if the names don't match, or it can't be checked, our team confirms it with you first.

We don't sell your data or use it for advertising.

• Customers see your name, rating, number of finished visits and whether you are verified, and, only while you are on the way to them, your live position and arrival time. They never see your phone number. Customers checking Book now see only how many minutes it will take, never who is online or where.
• Our team sees your record to run the service.
• Service providers that work for us under contract: Neon and Vercel store and run the app (servers in Singapore); Google Maps works out the route and arrival time from your position while you are on the way; Sentry tells us when something in the app breaks, from a technical report of the error (what failed, on which page, your browser and device type), set up so that it doesn't receive or keep your name, phone number, location or IP address. Our SMS provider texts your sign-in code to your phone number. Our payment provider, once we connect one, checks a new UPI ID with your bank: it sees the UPI ID and tells us whether it exists and the account holder's name. Your phone's alert service (Google for Android and Chrome, Apple for iPhone, Mozilla for Firefox) delivers our alerts: it sees your phone's alert address and when an alert is sent, but every alert is encrypted, so it can't read what it says.
• Authorities, where the law requires it or to protect someone's safety.

The artist app asks you to agree before you start, with a box that is never ticked for you. We record which version of this notice you agreed to and when. Until you agree, we don't send you jobs and your phone doesn't share its location or get alerts.

You can withdraw at any time, as easily: in the artist app, open Your privacy (You in the Kukume app’s artist tabs) and tap Withdraw consent. You go offline, we delete your live location and your phone's alert addresses, and you stop getting jobs. If you have a job booked, give it up first so no customer is left waiting. You can agree again later in the app. Withdrawing doesn't undo what we did before, and we keep the records described below that the law or safety needs.

• Your live location: only your latest position, deleted when you withdraw your consent or stop working with us.
• Your phone's alert address: until you turn alerts off, sign out of the app, withdraw, or stop working with us.
• Your personal link: until it is replaced or you stop working with us. A phone's sign-in: until you sign out on it, or you stop working with us.
• Your UPI IDs and the names the bank gave for them: while you work with us, and with the payment records for as long as tax law requires.
• Your verification, job history, ratings and reliability: while you work with us, and for up to 3 years after you stop, so we can deal with safety concerns and disputes. Longer only while a safety, legal or tax matter needs it, and payment records for as long as tax law requires.

You can ask us for a copy of your data and how it is used, ask us to correct or complete it, ask us to erase it (we erase everything except what the law or an open safety matter needs us to keep), nominate someone to act for you if you die or can't, and complain to us and then to the Data Protection Board of India.

Contact Aryan Gowda D A, our grievance contact: +91 94810 55044 · aryandevangi@gmail.com. Write from the phone number we have for you, so we know it is you. We reply within 30 days.

If this notice changes in a way that matters, the artist app asks you to read it and agree again before your next job. Customers have their own Privacy Policy.