Safety at home visits

An artist can't take a Kukume booking until every one of these is done, and our system will not let her be assigned to a customer without them.

• Photo ID checked in person. We meet the artist and compare her original government ID to her face.
• Background check. A police verification certificate or a report from a background-verification agency. It is valid for 12 months, and an artist whose check lapses stops receiving bookings until it is renewed.
• Two references from people who have worked with her or been served by her.
• A safety briefing covering how to behave in a customer's home and what to do if a visit feels unsafe.
• A signed code of conduct (below).

Checks reduce risk, they can't remove it. That is why the steps below matter too, and why we act on every report.

• Your artist's name and rating, and a note when her ID and background have been checked by Kukume.
• When she is on the way, her live location and arrival time. We never show it at any other time.
• A Safety button while she is coming and during the visit, with the emergency number and a way to report a concern.
• You never see her phone number, and she never sees yours.

• Check it is her. The name should match your booking. You can ask to see her photo ID. If it doesn't match, don't let her in, and report it.
• Don't be alone if you'd rather not be. Have someone in the home or nearby, and let a friend know your booking time.
• Choose a shared room for the service, with good light, and keep valuables out of sight.
• You are in control. You can stop the visit at any time. If something feels wrong, trust that feeling, ask her to leave, and tell us.

• Call 112 if you or anyone is in danger.
• Report it to us in the app (Profile, then Safety, or from your booking). You don't have to be certain, and you don't have to prove anything.
• What happens next. Reports about safety, behaviour or the wrong person arriving are marked urgent, and the artist is paused from new bookings straight away. We speak to you, then to her separately. Depending on what we find we give a warning, remove her from Kukume, help you report to the police, or refund you. We tell you the outcome.
• We won't share your phone number or full address with the artist when we look into it.

We keep the report and what we did about it, as our Privacy Policy explains.

• Carry your original photo ID and show it to the customer on arrival if they ask.
• Arrive only for bookings assigned to you in Kukume. Never send someone else in your place.
• Keep to Kukume: no private bookings, no personal contact details exchanged, no photos of the customer or their home without their clear consent.
• Behave respectfully at all times. No inappropriate comments, touching outside the service, or pressure of any kind.
• You can leave any visit that feels unsafe or where the customer is intoxicated or abusive. Message Kukume straight away and you will not be penalised.
• Follow hygiene rules: clean or single-use tools for every customer, and sanitise your hands and the nail area.
• Never take anything from the customer's home. Report any damage or accident to Kukume immediately.
• Report anything that worries you, even if you are not sure. Kukume will listen.

Use Help & support in the app, or reach us directly at the details below. Our Terms of Service and Cancellation & refund policy cover the rest, including refunds when we cancel or a visit ends for safety reasons.

• Name: Aryan Gowda D A
• Phone: +91 94810 55044
• Email: aryandevangi@gmail.com