Terms of Service

Kukume (“we”, “us”) arranges at-home nail services in Bengaluru. You choose a design, a time and a place, and we match you with an artist who comes to you. The artists are independent professionals who deliver the service on our behalf. We are responsible for taking your booking, matching you, and handling payment and support.

• You sign in with your mobile number and a one-time code. The number must be yours.
• You are responsible for what happens on your account. Tell us if you think someone else is using it.
• Give us accurate details, especially your address and location, so the artist can find you.

• A booking is confirmed once you pay the upfront amount shown at checkout: half the price (rounded up to the rupee), plus the Priority artist fee if you add it. We then find and assign an artist, and tell you in the app.
• Prices are those shown in the app when you book, in Indian rupees. The amount due after the appointment is your total minus what you paid upfront, and there are no hidden extras.
• Durations and photos are a guide. Results vary a little with your nails and skin, and with the artist's hands.
• You may have up to five upcoming bookings at once, and you can book up to 30 days ahead.
• Slots depend on artist availability. If we can't provide your slot, we will tell you and refund you or offer another time. See our Cancellation & refund policy.

• Kuku is an AI. It helps you choose a design, can turn a photo you send into a custom order, and can book it with you in the chat. It can get things wrong, so check the order before you pay. What you book and pay for is exactly what the checkout card in the chat shows when you tap Pay: Kuku can't change a price, add a discount or book anything without your tap.
• Custom orders are priced by tier, from fixed prices: Simple ₹1,199, Detailed ₹1,599, Statement ₹1,999, 3D & Sculpted ₹2,399, plus any add-ons you choose. If your photo is one of our own catalogue designs, it is booked as that design at its listed price.
• Your nails will be inspired by your photo, not an exact copy. Hand-done art always varies with your nails and the artist's hands, and you confirm this before paying. The notes Kuku writes for your artist are shown to you on the order card. Your artist may not change the price at the door; if the design is more than she can do, she declines the job before accepting it and we find another artist or refund you.
• Photos you send must be of nails or hands, must not show anyone's face or personal details, and must be yours to share (a design you saved online is fine to use as a reference). Each photo is checked, and one that doesn't meet these rules is refused and deleted. We use your photos only for your chat and your booking, never in our feed or our marketing.
• The ₹100 Kuku saving is for your first booking made with Kuku, once per customer, and Kuku may offer it during a chat. It doesn't combine with a coupon: your bill uses whichever saves you more.
• Kuku only helps with nails, designs and booking with us, and answers questions about your bookings, payments and our policies in Help & support. It doesn't give medical advice. It can't change, cancel or refund a booking, or agree to anything these terms and our Cancellation & refund policy don't already give you; for those it passes you to our team, and only what our team confirms counts. Each customer can send Kuku up to 30 messages and 6 photos a day; after that, or while Kuku is unavailable, what you send goes straight to our team. Don't try to make Kuku break these rules; we may end Kuku access for an account that does.

You pay half the price up front at checkout and the other half after the service, both in the app. Payments are handled by PhonePe's payment gateway, and you pay by UPI. We never see or store your card, UPI or bank details. If a payment fails, the booking isn't confirmed. Cancellations and refunds are covered in the Cancellation & refund policy, which forms part of these terms.

• Please be at the address for your slot, with a clean, well-lit spot and a table or chair for the artist to set up.
• Tell your artist about allergies, skin conditions, pregnancy or anything else that affects nail services. Hygiene rules are the artist's to follow, and she may decline to start if it isn't safe to do so.
• Treat our artists with respect. We may end a visit, and refuse future bookings, if anyone is abusive, unsafe or makes an artist uncomfortable. If we end it because of your behaviour, the upfront amount is kept.
• If you ever feel unsafe, call the police on 112 and tell us through Safety in the app. See how we check artists and what we do about reports on our Safety page. We take a report seriously without needing proof, and may pause an artist while we look into it.

When your artist is on the way you can see her location and a time estimate on a map. Estimates depend on traffic and are not guaranteed. The artist's location is shown to you only while she is travelling to you, and is not shared once the visit begins.

After your service you can rate it and write a review. Keep it honest and free of abuse or personal information. We may remove reviews that break this rule.

• Use the Service for anything unlawful, or to harass, harm or deceive anyone.
• Try to get around our systems: automated bookings, fake accounts, misusing one-time codes, attempting to access other people's data, or trying to make Kuku ignore its rules.
• Contact our artists to arrange or pay for services outside Kukume.

We take care to send skilled, vetted artists and to deliver what you booked. Beyond that, to the extent the law allows, we are not liable for indirect losses, and our total liability for any booking is limited to the amount you paid for it. Nothing in these terms limits your rights under the Consumer Protection Act, 2019, or any other law that cannot be limited by agreement.

You can stop using the Service any time. We may suspend or end an account that breaks these terms, or that we reasonably believe puts an artist or another customer at risk. An account we end is blocked, on its number and on the phones it was used on, so it can't be opened again with another number.

We may update these terms as the Service grows. Every version is listed under Version history below, with the date at the top of the page. When a change matters (to your money, your rights or your data), we ask you to accept it again in the app before you make another booking. Bookings you have already made keep the terms in force when you made them, unless a change is in your favour. If you don't accept a change, you can stop using the Service and ask us to close your account.

These terms are governed by the laws of India. Disputes will be heard by the courts in Bengaluru, Karnataka, though this does not affect any right you have to bring a consumer complaint where you live.

Use Help & support in the app for anything about a booking or these terms. Kuku, our AI assistant, answers there first and passes anything it can't sort out to our team, who contact you on your phone number. How we handle your data is explained in our Privacy Policy.

You can also reach us directly:

• Name: Aryan Gowda D A
• Phone: +91 94810 55044
• Email: aryandevangi@gmail.com