Delete your Kukume account
You can delete your Kukume account and your personal data yourself, at any time, in the iPhone app, the Android app or on the website. It takes effect straight away. This page explains how, what is deleted, and what we have to keep.
In the Kukume app (iPhone and Android)
- Open the Kukume app and sign in with your mobile number.
- Go to Profile.
- Tap Delete my account and confirm.
Before you delete, you can also tap Download a copy of my data in the same Profile screen to keep a copy of everything we hold about you.
On the website
- Open kukume.in/app and sign in with your mobile number.
- Go to Profile, then Privacy & data.
- Choose Erase my account and confirm.
If you no longer have the app
You don't need the app installed. Open kukume.in/app in any browser, sign in with the same mobile number (we send a one-time code by SMS) and follow the steps above. If you can't sign in, for example because you no longer have that number, write to aryandevangi@gmail.com or call +91 94810 55044 and tell us the number the account was made with; we will confirm it is you and delete the account, and reply within 30 days.
What is deleted
When you delete your account, we delete it right away, together with:
- your saved designs, saved addresses and notifications;
- your sign-ins and the record of your consent (deleting your account also withdraws your consent);
- your name, mobile number, address and location, which are removed from your past bookings;
- the alert address of any phone that was getting alerts from us.
What we keep, and why
- Booking and payment records (the design, date and amounts) are kept for as long as tax and accounting law requires. They no longer contain anything that identifies you, and there is no link back to you.
- Safety reports and our notes on them are kept for up to 3 years after a report is closed, and longer while a police or legal matter is open, because they protect other people. They are no longer linked to you.
Nothing else is kept. We don't sell your data, and deleting your account cannot be undone.
When you can't delete yet
Artists
Artists have their own privacy notice and are deleted differently: see the artist privacy notice.
More
For everything about how we handle your data, read the Privacy Policy.