Artist terms

For every job you finish, you earn 50% of its price: the design and add-ons, before any coupon. Coupons are Kukume's cost, never yours. Kukume keeps the rest, and the priority fee some customers add.

• A ₹1,499 design with a ₹299 add-on: you earn ₹899.
• The same job when the customer used a ₹150 coupon: you still earn ₹899.

Your app shows what each job pays before you set off, and everything you have earned this week. A job that was booked under the earlier terms is paid as they said: everything above the ₹500 booking amount.

• The customer pays Kukume, not you. They pay half the price when they book and the other half in the Kukume app after your visit. Don't take cash or UPI from customers for a Kukume job.
• Every Monday we pay you, by UPI to the ID you gave us, for the jobs you finished the week before (Monday to Sunday, India time), less any deductions below. Your app shows the reference once it is paid.
• You are paid for a job you finished even if the customer hasn't paid us yet. That is our risk, not yours.
• If a payout looks wrong, tell us within 7 days and we will put it right in the next one.

Customers plan their day around you, so pulling out late costs money, taken from your next payout:

• 3 hours or more before a job: free. Tap “I can’t make this job” in the app and we find someone else.
• Less than 3 hours before: ₹100.
• After you tapped On my way: ₹200.
• Not turning up at all: ₹300. The customer gets a full refund.
• A Book now job can be handed back for free until you tap On my way.

A deduction never takes a week's payout below zero: whatever is left over is waived, not carried into the next week. If something outside your control stopped you (an accident, a medical emergency), tell us and we will take the deduction off.

If you arrive and the customer isn't there after the 15-minute wait, tap “Customer isn't here”. The half the customer paid up front is kept, and you are paid ₹10 for every km of your trip, from where your phone was when you tapped “On my way” to the customer's pin (an estimate of the road distance: the straight line between the two on the map, plus about a third for the roads; from your base if we don't know where you set off). It comes out of what the customer paid up front, once Kukume has kept ₹500 of it. For example, on a ₹1,499 booking (₹750 kept), an 8 km trip pays you ₹80, and that booking can pay up to ₹250.

You are paid for the trip as long as your phone shows you were within 50 metres of the customer's pin when you tapped “I've arrived” or “Customer isn't here”. The same applies if the customer cancels once you are at the door. Keep your phone's location on when you set off and when you arrive. If a trip deserves more (a long way, or something unusual happened), tell us: Kukume decides each case and can pay you more. If we find the customer was right (for example, you went to the wrong address), the trip pay is taken off.

Jobs go first to the artists who are closest and most reliable. Your reliability score starts at 80 out of 100: finishing a job adds 1; letting an offer run out takes off 2 (not for Book now offers, which go to several artists at once); pulling out takes off nothing a day or more ahead, 5 from 3 to 24 hours before, 10 under 3 hours and 15 after On my way; not turning up takes off 20. Saying no to an offer costs nothing.

You work with Kukume as an independent professional: you choose when you are online and which jobs you accept. You are responsible for your own income tax. Where the law requires us to deduct tax from your payouts, we will, and we will show it on your payout.

If these terms change, the artist app asks you to read and agree again before your next job. Changes never apply to jobs you have already finished. How we use your details is in the artist privacy notice.

For anything about these terms, your jobs or your pay, message the Kukume team on the number that sent you your link, or reach us at:

• Name: Aryan Gowda D A
• Phone: +91 94810 55044
• Email: aryandevangi@gmail.com